Terms & Conditions

Acceptance of Terms and Conditions

By purchasing items from the this Website you are accepting in full all that is set out here in our Terms and Conditions.  If you do not agree or do not wish to accept these Terms and Conditions you must immediately stop using this Website.

Intellectual Property Rights

Unless explicitly stated, we or our licensors own the intellectual property rights to all material on this website including the copyright of the all photography and product designs.

You may not redistribute, change or pass off as your own any of the material on this website.  If you wish to use or feature any of the content on this website then please email Urban Twist for written consent.

Website Changes

We may make changes to this Website and Terms and Conditions from time to time by removing or adding any part without prior warning. It will be deemed as your acceptance of any such changes by your continued use of the Website.

Website Registration

When you place your order for the first time on our Website you will be asked to create a user name and password. You are also required to enter some personal/company information to enable you to create an account. You must never allow anyone to gain access to your user name or password. You must notify us immediately if at any time you feel a third party has obtained these details by e-mailing us at support@urbantwist.co.uk

You will be able to change your user name and password at anytime by logging onto the site and editing the details on your user account page.

Placing an Order

To place an order, simply navigate to the page where the product you like is, enter the quantity you want and click add to cart. You can view your basket at any time and add or remove any items where necessary. Then click checkout or PayPal Express Checkout. Here you will be asked to fill in your delivery address and billing address and to select a payment type, before proceeding to confirm your order and make your payment online via Shopify Payment (Stripe) or PayPal (see below).


Delivery within the UK is free on all of our products.  Non UK deliveries will be subject to a charge depending on the item purchased.

Shipping Times

All of our products sold at Urban Twist are made to order and shipping times are highlighted within the product description page for each item.

Method of Payment

Online, Using PayPal:

You can pay on-line through PayPal. We accept all major credit and debit cards.
PayPal handles all transactions on our behalf providing maximum protection for your payment details. To view the PayPal privacy policy click here

Online, Using Our website (Stripe Payments):

You can pay on-line through our website. We accept all major credit and debit cards.
Stripe handles all transactions on our behalf providing maximum protection for your payment details. To view the Stripe privacy policy click here

Returns Policy

Should you for any reason wish to return a product, we will be happy to give you a refund or exchange provided it is in fully resaleable condition*. We ask that you return unwanted products at your own expense and responsibility within 28 days of receipt of purchase.

If you receive a product that is defective then a replacement or full refund will be given, including the cost of returning the product.

If you wish to return a product then please email us at returns@urbantwist.co.uk and we will provide you with the relevant information to carry this out.

Refunds can only be made to the original card of purchase.

*For reasons of hygiene, we cannot accept returns on any Jewellery items.  We are unable to offer a refund or exchange on personalised products.  We are unable to offer refunds on products that have obviously been used or damaged (scratched, marked). This does not affect your statutory rights.

Statutory Rights

Customers in the European Union have the right to cancel or withdraw from a purchase of a product if done so within 7 working days after the date of delivery.  On completion of the cancellation of our contract, you will receive a full refund, including the original standard delivery charge.

If you cancel the purchase of a product then you must return the goods at your own expense. You are also responsible for any loss or damage incurred in the process of returning the goods.

If you wish to return a product then please email us at returns@urbantwist.co.uk and we will provide you with the relevant information to carry this out.

Refunds can only be made to the original card of purchase.

We do not accept returns from countries outside of the European Union.

Terms of Use of Our Products

Urban Twist accepts no liability for any injury or damage incurred related to the use of our products.  Our products are functional art and are only intended for the purpose advertised.

Many of our products are made from Acrylic, a thermosetting plastic.  This means it is malleable upon heating and will distort from its designed shape.  We recommend you keep your products in cool dry areas of your home and avoid temperatures of over 50 degrees Celsius.

Product Cleaning

None of our products are suitable to be cleaned in a dishwasher.  Please use a cotton dish towel and luke warm water to clean.  Do not use any abrasive cleaning materials on our products.  Should you require any further advice on cleaning your product, please contact us at support@urbantwist.co.uk.

Privacy Statement

In order to complete a purchase you are not required to register an account with us.  This function is intended to speed up the purchase process for repeat customers and to keep you up to date with new products and promotions.

The information you provide us with at registration will be stored on our database. This information is only used to process orders. Privacy is important to us; therefore, we will not sell, rent, or give your name or address to any organisation.

We would like to send you e-mails from time to time with special offers or promotions or other items relating to our website. You will be given the option upon registration to opt out of these updates.

Third Party Links

We do not endorse these websites therefore you acknowledge and agree that we are not to be held responsible for the content of any such sites.


We reserve the right to deny a blog post if we feel the content is inappropriate.   The primary purpose of this function is for you to share your ideas with us for future products and for us to communicate web site changes and new additions etc.

Customer Reviews

To provide our customers with confidence in our products, whether this is your first visit to Urban Twist or not, we have provided a facility to give your own reviews of our products.  We reserve the right to delete reviews if we feel the sentiment is unfounded.

Contact Us

  • By e-mailing us at support@urbantwist.co.uk
  • Calling us on 0131 661 4237

Urban Twist

Urban Twist Holdings Ltd (trading as Urban Twist) is registered in Scotland, No SC502346, Vat No 221719429

Registered Office:

Studio 2.47

St Margaret’s House

151 London Road




By creating a user account on this site and/or submitting an order to Urban Twist via the checkout on this Website, you are deemed to have read and fully accepted these Terms & Conditions.