How much does your shipping cost?
We provide free delivery within the UK, so the price you see is the price you pay. International shipping costs are automatically calculated at checkout. For more information, see our Delivery page.
I purchased your product as a gift and it's being delivered directly to the recipient. Do you include an invoice with delivery?
Yes. If you don't want an invoice included with the product being shipped, please let us know in the shopping cart notes.
What happens if I wish to return my purchase?
Should you for any reason wish to return a product, we will be happy to give you a refund or exchange provided it is in fully resaleable condition*. We ask that you return unwanted products at your own expense and responsibility within 28 days of receipt of purchase.
If you receive a product that is defective then a replacement or full refund will be given, including the cost of returning the product.
If you wish to return a product then please email us at email@example.com and we will provide you with the relevant information to carry this out.
Refunds can only be made to the original card of purchase.
*For reasons of hygiene, we cannot accept returns on any Jewellery items. We are unable to offer a refund or exchange on personalised products. We are unable to offer refunds on products that have obviously been used or damaged (scratched, marked). This does not affect your statutory rights.
What happens if I can't fill all of the name positions?
If you don't use up all the spaces in your family tree, we place a floral leaf on the branch instead of leaving it a blank space, completing the design.
Do your family trees have room for a family of 20+ people?
Yes. Our Floating Family Tree design has 17 customisable spaces, and we can fit two names in some of the larger positions (P3, P8, P11) making them ideal for couples or siblings. Just put two names in the form instead of one, separated by an ampersand (e.g. Sara & Max). However, the text may be smaller than shown in our product images to accommodate for space. We recommend no more than 11 characters per space.
I have more than two pets. Can I have them all in my family tree?
Yes. Our designs can be customised for families of every shape and size, so we can incorporate your entire menagerie into your family tree. We recommend the Floral Floating or Traditional Design, as it has a wide base with plenty of room. Please specify any extra pets in the cart notes. Unfortunately we cannot add more pets to our Mini Family Tree Wall Art.
Can I have a longer message on my personalised decorations?
Each decoration is made to order, so we may be able modify the design to accommodate your personalisation, depending on the length. Our Acrylic and Engraved Decorations can fit any name or phrase up to 11 characters (e.g. "Timmy 2015", "Love Ava xx"). Our Acrylic Santa Sleigh can fit any message up to 20 characters, and our larger Personalised Christmas Decorations can fit messages of up to 35 characters. Please contact us to ensure your desired text will fit on your chosen design.
I love your wedding stationery, but the colours don't match my theme. Do you have other colours available?
Depending on the product and the size of your order, we can arrange with our suppliers to order certain colours to match whatever scheme you have planned for the big day.
I would like to order personalised name place cards for all of my guests, but I have so many! How can I make sure that I order enough?
We find that the easiest way to ensure all of your guests have a personalised place card is to create an Excel spreadsheet with every name you require, and then send us the file once you have placed your order specifying the quantity of cards you need. Make sure you mention that you are sending us the names via email in the cart notes. Please note that the order quantity must match the number of names in the spreadsheet.